Would you like to actively participate in the launch of a new digital banking service offering?

Swiss4.0 S.A. is a regulated FinTech company by the FINMA (Swiss Financial Market Supervisory Authority) that seeks to provide a one-stop digital solution for banking services such as money transfers (SWIFT, SEPA, instant international transfers…), a premium debit card program and lot more in the future.

We are looking for a Client Officer who will provide the best customer service for our clients.


General duties

  • Ensuring a positive, professional, and great client service experience.
  • Managing client inquiries via phone, email, and text message.
  • Understanding client needs to solve their problems efficiently and proactively.
  • Directing client complaints or complex queries to relevant departments in a timely manner.
  • Providing clients with technical assistance on products and services.
  • Documenting calls and filing written reports.
  • Reporting to a group manager and working with the team to achieve targets.
  • Attending meetings and training programs.


AML inquiries

  • General Front support to the Compliance Department on KYC/AML inquiries.
  • Contacting the clients in relation to queries such as: account opening clarifications, client due diligence (name screening, transaction monitoring) and KYC/ client data updates.
  • Ensure appropriate filing of documentation and/or clarifications obtained.
  • Promptly notify the Compliance Department of any issue raised during the client onboarding process.


Business development

  • Identifying potential client services concerns and facilitating proactive intervention steps.
  • Keeping track of new products on offer, as well as emerging trends in client services.
  • Recommending product improvements based on client services feedback.

  • Banking training or equivalent.
  • Knowledges of KYC/AML Swiss standards.
  • Certification in customer relations, customer services, or similar would be advantageous.
  • French, English and/or German as a mother tongue and an excellent level in another of these languages is an asset.
  • 2-3 years of experience in client services in Finance.
  • Exceptional ability in providing professional, efficient, and friendly client services.
  • Client service oriented with a constant concern for quality.
  • Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
  • Fast learner and ability to quickly become familiar with new IT systems.
  • Good knowledge of MS Office (Word, PowerPoint, Excel, Outlook, Teams).
  • Swiss Domicile.


We might have the open position you are looking for right now.

Kindly fill your contact information with a short message describing your objectives and why you would like to join Swiss4.

Get in touch

Bd Georges-Favon 10
1204 Geneva

+41 22 318 48 44

Bahnhofstrasse 10
8001 Zürich

+41 43 456 28 44