Career

Would you like to actively participate in the launch of a new digital banking service offering?

Swiss4.0 S.A. is a regulated FinTech company by the FINMA (Swiss Financial Market Supervisory Authority) that seeks to provide a one-stop digital solution for banking services such as money transfers (SWIFT, SEPA, instant international transfers…), a premium debit card program and lot more in the future.

We are looking for a Client Officer who will provide the best customer service for our clients.

General duties

• Ensuring a positive, professional, and great client service experience.
• Managing client inquiries via phone, email, and text message.
• Understanding client needs to solve their problems efficiently and proactively.
• Directing client complaints or complex queries to relevant departments in a timely manner.
• Providing clients with technical assistance on products and services.
• Documenting calls and filing written reports.
• Reporting to a group manager and working with the team to achieve targets.
• Attending meetings and training programs.

AML inquiries

• General Front support to the Compliance Department on KYC/AML inquiries.
• Contacting the clients in relation to queries such as: account opening clarifications, client due diligence (name screening, transaction monitoring) and KYC/ client data updates.
• Ensure appropriate filing of documentation and/or clarifications obtained.
• Promptly notify the Compliance Department of any issue raised during the client onboarding process.

Business development

• Identifying potential client services concerns and facilitating proactive intervention steps.
• Keeping track of new products on offer, as well as emerging trends in client services.
• Recommending product improvements based on client services feedback.

• Banking training or equivalent.
• Knowledges of KYC/AML Swiss standards.
• Certification in customer relations, customer services, or similar would be advantageous.
• French, English and/or German as a mother tongue and an excellent level in another of these languages is an asset.
• 2-3 years of experience in client services in Finance.
• Exceptional ability in providing professional, efficient, and friendly client services.
• Client service oriented with a constant concern for quality.
• Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
• Fast learner and ability to quickly become familiar with new IT systems.
• Good knowledge of MS Office (Word, PowerPoint, Excel, Outlook, Teams).
• Swiss Domicile.

We might have the open position you are looking for right now.

Kindly fill your contact information with a short message describing your objectives and why you would like to join Swiss4.